Thank you for shopping at Inovira. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and exchanges are necessary. Please review our policy below for guidance on how to proceed.
1. Eligibility for Returns & Exchanges
a. We accept returns and exchanges within 30 days of the date of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
b. Items that are damaged, used, or not in their original packaging may not be eligible for return or exchange.
2. How to Initiate a Return or Exchange
a. To initiate a return or exchange, please contact our customer support team at shopinovira@gmail.com or call (629) 555-0129. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
b. Our customer support team will provide you with instructions on how to proceed with the return or exchange process.
3. Return Shipping
a. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
b. We recommend using a trackable shipping method to ensure that the returned items reach us.
4. Refunds & Exchanges Process
a. Once we receive your return and inspect the item(s), we will process the refund or exchange.
b. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.
c. Please allow 10 business days for the refund to be reflected in your account.
5. Defective or Incorrect Items
a. If you receive a defective or incorrect item, please contact us within [X] days of receiving the product. We will arrange for the return shipping and send you a replacement or issue a refund.
6. Non-Returnable Items
a. Some items may be non-returnable for hygiene or safety reasons. These items will be clearly marked as such on the product page.
7. Cancellations
a. If you need to cancel your order, please contact us as soon as possible. Once an order has been processed, cancellations may not be possible.
8. Contact Us
If you have any questions or concerns regarding our Returns & Exchanges Policy, please contact us at shopinovira@gmail.com or call (629) 555-0129.
Thank you for shopping at Inovira. We appreciate your understanding and cooperation in adhering to our Returns & Exchanges Policy.